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Account Deletion

Steps and requirements to request the deletion of your World Mu Online account

1 How to request account deletion?

To comply with Google Play safety requirements and protect your identity, the account deletion process for World Mu Online is performed via manual verification by our support team.

Follow these steps:

  • Send an email to support@worldmuonline.com.
  • IMPORTANT: The email must be sent from the address linked to your game account.
  • Include your account username (login) and the reason for the request (optional, but helps us improve).

Our support team will respond within 5 business days to confirm deletion or request additional information if needed.

2 Data Management

Deleted Data

Upon processing your request, we permanently delete:

  • User profile information (name, email).
  • Access credentials and security password hashes.
  • Social media links (if any).
  • Personalized account preferences and settings.

Retained Data

For legal, fiscal, or security reasons, we retain:

  • Transaction History: Kept for statutory legal periods (up to 5 years) according to tax regulations.
  • Audit Logs: Technical security logs to prevent fraud (retained for 6 to 12 months).
  • Sanction History: If an account was banned for cheating, the identifier is retained to prevent repeat offenses.

Developer Commitment

This page was created by the World Mu Online team to ensure transparency and compliance with Google Play Store User Data policies. For any questions regarding how your data is handled, please consult our Privacy Policy.